Refund policy

If you find that the product has the following problems after receiving the goods, you can ask us to replace the product. However, all replacement requests must be notified to us within three (3) working days after receipt of the goods, and the return procedure must be completed within the specified time:
(i) Product is damaged/packaging is incomplete

(ii) Quality problems occur

(iii) Missing or incorrectly delivered product

You must provide proof of the above requirements for verification, including:

(i) Present valid documents/bills proving that the product in question was purchased at http://petcakefactory.store; and

(ii) Send photos of the problematic products to us via email (info@petcakefactory.com) / instant messaging software (Whatsapp: 94491014) for follow-up

Once the request is verified, we will arrange a replacement for the same product within seven (7) working days.
If the product is not in stock, we will issue a refund based on your payment method.

Refund time is approximately 5-14 working days. Once the request is submitted, the refund cannot be canceled.