Shipping policy
Free shipping for orders over HK$500 in our online store. Orders under HK$500 will be charged HK$60 for shipping.
If your address cannot be delivered, our company will contact you based on the contact information filled in your order to follow up.
The goods will be shipped within two working days after order confirmation.
- Office hours: Monday to Friday 9:00 am to 6:00 pm, closed on Saturdays, Sundays and public holidays.
Please fill in the form when placing your order and check whether the postal address is correct.
If the package is lost due to incorrect address filling, the company will not reissue it.
If you have any questions, please email to: info@petcakefactory.com
- Please indicate the order number in the email subject
If your address cannot be delivered, our company will contact you based on the contact information filled in your order to follow up.
The goods will be shipped within two working days after order confirmation.
- Office hours: Monday to Friday 9:00 am to 6:00 pm, closed on Saturdays, Sundays and public holidays.
Please fill in the form when placing your order and check whether the postal address is correct.
If the package is lost due to incorrect address filling, the company will not reissue it.
If you have any questions, please email to: info@petcakefactory.com
- Please indicate the order number in the email subject